What to prepare
- A supported Microsoft mailbox and an authorised owner.
- Current answers, exclusions and a responsible team contact.
- Anonymised examples of ordinary and difficult enquiries.
Make room in your inbox.
Help your team handle recurring email enquiries with approved knowledge, structured context and a clear next step.
Discuss this workflow
Start with the work itself.
The same question can arrive in different words. Your team still needs to understand the request, find the right information and decide how to respond. Start with one predictable category of enquiries and define what a useful answer contains.
A practical path forward.
We agree the scope before enabling a live workflow.
- 01
Understand the request
Identify its topic, language and the details needed to continue.
- 02
Use approved information
Prepare the response from the knowledge assigned to the assistant.
- 03
Choose the next action
Agree which answers need review and which cases belong with a colleague.
The scope, clearly stated
The current native email connection is Microsoft 365. Other mailbox providers need a separate assessment. Sensitive decisions, commitments and exceptions should have explicit review rules.
Data & permissions
What we evaluate together
Review answer accuracy, missing information, editing effort and correct handoffs. Compare these with the same category of work before the pilot.