What to prepare
- The priority languages and common enquiry types.
- A glossary and approved answers for each service.
- A reviewer who can assess the target language.
A helpful first answer, across languages.
Make it easier for international customers to explain what they need, while your team keeps a clear view of the enquiry.
Discuss this workflow
Start with the work itself.
Translating a sentence is only part of the job. Names, dates, service terminology and the next step must remain correct. We prepare and test the languages relevant to your customers using the same approved information.
A practical path forward.
We agree the scope before enabling a live workflow.
- 01
Select the languages
Start with the languages your team actually receives enquiries in.
- 02
Agree the vocabulary
Define service names, important terms and the right tone.
- 03
Test the handoff
Check that a colleague can continue with the original meaning intact.
The scope, clearly stated
Hungarian, German and English text paths have been tested in Feleo. This is not a guarantee for every language or specialist subject. Voice quality, names and accents require separate testing; sensitive advice stays with qualified people.
Data & permissions
What we evaluate together
Assess meaning, terminology, dates and customer understanding. A fluent answer can still be wrong, so language quality and factual accuracy should be reviewed separately.